Update ticket

PATCH 
/public/action/tickets/update

Updates the workflow status and/or assignees of the ticket identified by id or ticketNumber. Supply at least one of status or assignedTo. Omitted or null assignedTo preserves existing assignments; an empty list clears them, and a nonempty list replaces all assignees. Use workspace-user emails from List users; matching is case-insensitive. Unknown emails return HTTP 412 without changing the ticket. Assignment-only updates preserve status and other ticket fields. The /public/action/tickets/update alias accepts the same request. Zapier integrations can use /zapier/action/tickets/status or /zapier/action/tickets/update.

Request

Responses

200

Ticket updated

404

No ticket with that id or number exists in the workspace

412

The identifier or update is missing, the status is invalid, or an assignee is not a workspace user