Create Ticket

POST /public/action/tickets/create

Creates a new support ticket.

Authentication: X-API-KEY header (see Authentication).

Request body

Field	Type	Description
userEmail	string	Email of the requesting user.
ticketType	string	Ticket type.
subject	string	Ticket subject.
comment	string	Initial comment / body.
dueDate	date	Optional due date.
formData	object	Structured form data attached to the ticket.
assignedTo	string[]	Workspace-user emails to assign. Omit or pass null to use workspace defaults; pass [] to create an unassigned ticket.

Get assignee emails from List Users. Emails match case-insensitively. Unknown or non-workspace emails return HTTP 412 before creating the ticket or requester. Zapier integrations use the same request body at /zapier/action/tickets/create.

To change or clear assignees later, use Update Ticket.

Request

curl -X POST https://api.withmoxie.com/public/action/tickets/create \
  -H "X-API-KEY: your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{"userEmail": "jane@acme.example", "subject": "Cannot log in", "comment": "Portal returns an error.", "assignedTo": ["teammate@example.com"]}'

Response

Returns a TicketWrapper for the created ticket, including its ticket number. The response represents assignedTo as workspace-user IDs.

{
  "ticket": {
    "id": "66b0f6e5c3a9e40012ab7100",
    "accountId": 10016,
    "clientId": "66b0f2a1c3a9e40012ab34cd",
    "ticketNumber": 1042,
    "subject": "Cannot log in",
    "type": "Support",
    "status": "Open",
    "dueDate": null,
    "assignedTo": [12345]
  },
  "comments": [
    {
      "comment": "Portal returns an error.",
      "privateComment": false
    }
  ]
}