Create Comment on Ticket

POST /public/action/tickets/comments/create

Adds a comment to an existing ticket.

Authentication: X-API-KEY header (see Authentication).

Request body

Field	Type	Description
ticketNumber	long	Number of the ticket to comment on.
userEmail	string	Email of the commenting user.
privateComment	boolean	If true, comment is internal-only.
comment	string	Comment body.

Request

curl -X POST https://api.withmoxie.com/public/action/tickets/comments/create \
  -H "X-API-KEY: your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{"ticketNumber": 1042, "userEmail": "jane@acme.example", "comment": "Following up."}'

Response

Returns the updated TicketWrapper (ticket plus all comments).

{
  "ticket": {
    "id": "66b0f6e5c3a9e40012ab7100",
    "accountId": 10016,
    "ticketNumber": 1042,
    "subject": "Cannot log in",
    "status": "Open"
  },
  "comments": [
    { "comment": "Portal returns an error.", "privateComment": false },
    { "comment": "Following up.", "privateComment": false }
  ]
}